Return & Refund Policy

At sBeautyHouse, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item must be in the same condition in which you received it, unused or unopened where applicable, and in its original packaging. You may also be asked to provide your order number or proof of purchase.

For hygiene and safety reasons, certain opened or used beauty, skincare, personal care, fragrance, and supplement products may not be eligible for return unless the product arrived damaged, defective, or incorrect.

How to Request a Return

Before returning an item, please contact our customer support team with your order number and reason for the return.

If your return is approved, we will provide return instructions and, where applicable, the return shipping address.

Please do not send products back without first contacting us, as unauthorized returns may not be accepted or processed.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible. Please include your order number and clear photos of the item and packaging when possible.

Once the issue has been reviewed, we will work with you on an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

For health, hygiene, and safety reasons, we may not accept returns of:

• Opened or used beauty, skincare, cosmetic, or personal care products

• Opened or used supplements or other ingestible products

• Items that have been damaged after delivery due to misuse or improper handling

• Products returned without their original packaging where the packaging is necessary to verify the item's condition

• Gift cards

• Final-sale or non-returnable items where clearly identified before purchase

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.

Return Shipping

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, return shipping costs may be the customer's responsibility.

If the return is due to an incorrect, damaged, or defective item received from us, we will provide appropriate return instructions after reviewing your request.

Exchanges

The fastest way to obtain a different item is generally to return the eligible original item and place a new order after the return has been approved.

For damaged, defective, or incorrect products, please contact us first so we can determine the appropriate resolution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has been shipped.

If the order has already shipped, the applicable return policy will apply after delivery.

Refund Processing Time

After an approved refund is issued, the time required for the funds to appear in your account depends on your bank or payment provider.

If you have received confirmation that a refund was issued but have not received the funds after a reasonable processing period, please contact your payment provider first and then contact us if you need further assistance.

Contact Us

If you have any questions about a return, refund, damaged item, or your order, please contact:

sBeautyHouse
Email: Support@sBeautyHouse.com

Please include your order number when contacting us so we can assist you more quickly.

We appreciate your business and thank you for shopping with sBeautyHouse.